Privacy and Data Protection
McQuades Residential Conveyancing is a small Licensed Conveyancer firm in the UK offering a range of conveyancing services to small and medium-sized businesses and private individuals.
As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. Specifically, McQuades Residential Conveyancing Limited acts as a “Data Controller” in respect of the information gathered and processed by us, for the purposes of the General Data Protection Regulation.
In order that you are reliably informed about how we operate, we have developed this privacy notice, which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our client or visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.
If you have any comments or queries regarding our use of your data, please contact us on
Alternatively, you can write to us at McQuades Residential Conveyancing Limited, Park Road, Burslem, Stoke on Trent ST6 1EG
What Information Do We Collect About You?
In general terms, we seek to collect information about you so that we can:
Administer our relationship with you, provide services and respond to enquiries
Process applications for employment
Ensure the billing of any procured services and obtain payment
Process and respond to any complaints
Enable us to meet our legal and other regulatory obligations imposed on usThe information that we need for these purposes is known as your “personal data”.
This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter or in person.
We do not process sensitive classes of information that includes:
Physical or mental health details, and
Racial or ethnic origin.
We will seek your permission if we need to record any of your sensitive personal data on our systems.
Where appropriate, electronic communications with you such as emails, will be stored on our files for compliance, training and monitoring purposes.
How Will We Use The Information?
We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:
The legal basis for processing your data, linked to each processing purpose; and
In what circumstances your data will be shared with a third party organisation.
Under the terms of data protection legislation, you have the following rights as a result of using this website:
Right To Be Informed
This privacy notice fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
Right To Access
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.
To make Subject Access Request, please write to our office at McQuades Residential Conveyancing Limited, Park Road, Burslem, Stoke on Trent ST6 1EG
Right To Rectification
If any of the information that we hold about you is inaccurate, you can either:
Contact us on 01782 810875
Contact us via email at
Write to our office at the address as stated
Right To Be Forgotten
From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please telephone 01781 810875, contact us via email at of you can write to our office at the address as stated
Right To Object
You have the right to object to:
The continued use of your data for any purpose listed in section 3 above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.
The continued use of your data for any purpose listed in section 3 above for which the lawful basis of processing is that it has been deemed legitimate.
Right To Restrict Processing
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our office at the address as stated or via email at
Right To Data Portability
If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our office at the address as stated or via email at
Rights Related To Automated Decision-Making
If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact our office at the address as stated or via email at
Is The Processing Of Information Likely To Cause Individuals To Object Or Complain?
McQuades Residential Conveyancing Limited is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
How Long Will We Retain Information For?
McQuades Residential Conveyancing Limited will typically retain information for a minimum period of 6 years and a maximum period of 15 years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.
None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.
Data Privacy And Security
At McQuades Residential Conveyancing we maintain a comprehensive data management programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
Protect against potential breaches of confidentiality;
Ensure all IT facilities are protected against damage, loss or misuse;
Increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
Ensure the optimum security of this website.
Location Tracking Via Our Website
Geo-location tracking, which shows us where you are in the UK, is not used on this website.
You can contact us if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.
Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.
Purpose for processing data
Legal basis for processing data
Third party organisations with whom data is shared
To administer our relationship with you, provide services and respond to enquiries
To meet the requirements of a contract
HM Land Registry
To ensure the billing of any procured services by you and obtain payment
To meet the requirements of a contract
Government VAT and tax inspectors, external auditors, internal auditors
To process and respond to complaints
To meet a legal obligation
To conduct human resource administration to include assessing suitability, eligibility and/or fitness to work
To fulfil contractual obligations this includes taking action before entering into a contract.