Introduction

 

McQuades Residential Conveyancing is a small Licensed Conveyancer firm in the UK offering a range of conveyancing services to small and medium-sized businesses and private individuals.

 

As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe the UK data protection legislation, and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. Specifically, McQuades Residential Conveyancing Limited acts as a “Data Controller” in respect of the information gathered and processed by us, for the purposes of the General Data Protection Regulation.

 

In order that you are reliably informed about how we operate, we have developed this privacy notice, which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our client or visiting this site. The privacy notice also provides you with information about how you can have control over the use of your data.

 

If you have any comments or queries regarding our use of your data, please contact us on enquiry@mcquades.info

 

Alternatively, you can write to us at McQuades Residential Conveyancing Limited, Park Road, Burslem, Stoke on Trent ST6 1EG

 

 

What Information Do We Collect About You?

 

In general terms, we seek to collect information about you so that we can:

 

• Administer our relationship with you, provide services and respond to enquiries

• Process applications for employment

• Ensure the billing of any procured services and obtain payment

• Process and respond to any complaints

• Enable us to meet our legal and other regulatory obligations imposed on usThe information that we need for these purposes is known as your “personal data”.

 

This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter or in person.

 

We do not process sensitive classes of information that includes:

 

• Physical or mental health details, and

• Racial or ethnic origin.

 

We will seek your permission if we need to record any of your sensitive personal data on our systems.

 

Where appropriate, electronic communications with you such as emails, will be stored on our files for compliance, training and monitoring purposes.

 

Please also be advised that when you visit this website, we do not use cookies to collect information about you.

 

 

How Will We Use The Information?

 

We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:

 

• The legal basis for processing your data, linked to each processing purpose; and

• In what circumstances your data will be shared with a third party organisation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your Rights

 

Under the terms of data protection legislation, you have the following rights as a result of using this website:

 

 

Right To Be Informed

 

This privacy notice fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

 

 

Right To Access

 

You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

 

To make Subject Access Request, please write to our office at McQuades Residential Conveyancing Limited, Park Road, Burslem, Stoke on Trent ST6 1EG

 

Right To Rectification

 

If any of the information that we hold about you is inaccurate, you can either:

 

• Contact us on 01782 810875

• Contact us via email at enquiry@mcquades.info

• Write to our office at the address as stated

   

 

Right To Be Forgotten

 

From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please telephone 01781 810875, contact us via email at enquiry@mcquades.info of you can write to our office at the address as stated

 

Right To Object

 

You have the right to object to:

 

• The continued use of your data for any purpose listed in section 3 above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.

• The continued use of your data for any purpose listed in section 3 above for which the lawful basis of processing is that it has been deemed legitimate.

 

 

Right To Restrict Processing

 

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our office at the address as stated or via email at enquiry@mcquades.info

 

Right To Data Portability

 

If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our office at the address as stated or via email at enquiries@mcquades.info

 

Rights Related To Automated Decision-Making

 

If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact our office at the address as stated or via email at enquiries@mcquades.info

 

Is The Processing Of Information Likely To Cause Individuals To Object Or Complain?

 

McQuades Residential Conveyancing Limited is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.

 

How Long Will We Retain Information For?

 

McQuades Residential Conveyancing Limited will typically retain information for a minimum period of 6 years and a maximum period of 15 years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.

 

Overseas Transfers

 

None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.

 

Data Privacy And Security

 

At McQuades Residential Conveyancing we maintain a comprehensive data management programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

 

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

 

• Protect against potential breaches of confidentiality;

• Ensure all IT facilities are protected against damage, loss or misuse;

• Increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and

• Ensure the optimum security of this website.

 

Location Tracking Via Our Website

 

Geo-location tracking, which shows us where you are in the UK, is not used on this website.

 

General

 

You can contact us if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

 

Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.